slotswin Privacy Policy

1. Introduction

1.1 slotswin ("slotswin", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("Player", "User", "you") of the slotswin online casino platform accessible at slotswin.one.

1.2 This Privacy Policy ("Policy") describes how slotswin collects, uses, stores, shares, and protects personal data in connection with your use of the slotswin platform, including all games, promotions, payment services, customer support interactions, and any other features offered by slotswin.

1.3 slotswin operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). Where applicable, slotswin also adheres to the data protection requirements of the Philippine Amusement and Gaming Corporation ("PAGCOR").

1.4 By registering an account with slotswin or continuing to use the slotswin platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the slotswin platform.

2. Data We Collect

2.1 slotswin collects the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address.

2.2 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys National ID, passport, driver's licence, UMID, SSS ID, PRC ID, or Voter's ID);
• Selfie or live photo for facial verification purposes;
• Proof of address documents where required.

2.3 Financial & Transaction Data

• GCash or PayMaya account details (mobile number registered to the account);
• Philippine bank account details (account name, account number, bank name) for bank transfer transactions;
• Debit card details (card number masked, expiry date);
• Deposit and withdrawal history, transaction amounts, and timestamps;
• Bonus and promotional credit history.

2.4 Gaming & Behavioural Data

• Game play history, bet amounts, win/loss records, and session durations;
• Responsible gaming tool usage (deposit limits set, self-exclusion periods, cooling-off requests);
• Bonus and promotion participation records.

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Unique device identifiers;
• Log data including access times, pages visited, and error reports.

2.6 Communications Data

• Records of your communications with slotswin customer support, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the slotswin platform.

3. How We Collect Data

3.1 slotswin collects personal data through the following means:

• Direct collection: Information you provide when registering your slotswin account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and device data collected automatically when you access the slotswin platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, and banking partners in connection with your transactions;
• Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory authorities in connection with compliance obligations.

4. How We Use Your Data

4.1 slotswin uses your personal data for the following purposes:

4.2 slotswin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

5. Legal Basis for Processing

5.1 slotswin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data, such as for marketing communications and personalised promotions;
• Contractual necessity: Where processing is necessary to perform the contract between you and slotswin, including account management, game provision, and payment processing;
• Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act;
• Legitimate interests: Where processing is necessary for slotswin's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights and interests.

6. Data Sharing & Disclosure

6.1 slotswin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. slotswin may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• KYC and identity verification providers: To verify your identity and age in compliance with PAGCOR requirements;
• Payment service providers: GCash, PayMaya, and Philippine banking partners, solely to process your deposits and withdrawals;
• Fraud prevention and security partners: To detect and prevent fraudulent activity on the slotswin platform;
• Game software providers: To the extent necessary to provide the games you play on slotswin;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory obligation;
• Professional advisers: Legal, accounting, and auditing firms engaged by slotswin, subject to confidentiality obligations;
• Business successors: In the event of a merger, acquisition, or sale of slotswin's business, your data may be transferred to the successor entity, subject to equivalent privacy protections.

6.2 All third parties with whom slotswin shares personal data are required to handle such data in accordance with applicable Philippine data protection laws and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

7. Cookies & Tracking

7.1 slotswin uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the slotswin website.

7.2 slotswin uses the following types of cookies:

• Strictly necessary cookies: Required for the slotswin platform to function, including session management and security. These cannot be disabled.
• Functional cookies : Remember your preferences such as language and display settings to personalise your slotswin experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the slotswin platform to help us improve performance and usability.
• Security cookies: Help detect and prevent fraudulent activity and protect the integrity of your slotswin account.

7.3 You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may affect the functionality of the slotswin platform. Continued use of the slotswin platform following your acknowledgement of this Policy constitutes consent to our use of cookies as described above.

8. Data Retention

8.1 slotswin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8.2 The following retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming and behavioural data: Retained for three (3) years from the date of the relevant activity, or longer where required for responsible gaming or regulatory purposes;
• Communications data: Retained for two (2) years from the date of the communication, or longer where relevant to an ongoing dispute or investigation;
• Technical and device data: Retained for twelve (12) months from the date of collection.

8.3 Where personal data is no longer required for any lawful purpose, slotswin will securely delete or anonymise it in accordance with applicable data protection standards.

9. Data Security

9.1 slotswin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the slotswin platform;
• Encryption of sensitive data at rest, including financial and KYC data;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the slotswin platform;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, slotswin will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by the Data Privacy Act.

9.3 While slotswin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your slotswin login credentials and for notifying slotswin immediately of any suspected unauthorised access to your account.

10. Your Rights

10.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by slotswin:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed — which this Policy fulfils;
• Right of access: The right to request a copy of the personal data slotswin holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to slotswin's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe slotswin has violated your data privacy rights.

10.2 To exercise any of the above rights, please contact slotswin's Data Protection Officer via the contact details in Section 14. slotswin will respond to all verified data subject requests within thirty (30) calendar days, as required by the Data Privacy Act.

11. Children & Minors

11.1 The slotswin platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gambling regulations. slotswin does not knowingly collect personal data from persons under the age of 21.

11.2 If slotswin becomes aware that personal data has been collected from a person under the age of 21, slotswin will immediately suspend the associated account, delete the personal data, and void any transactions associated with the account.

11.3 If you are a parent or guardian and believe that your child has registered an account with slotswin, please contact our support team immediately so that we can take appropriate action.

12. Third-Party Links

12.1 The slotswin platform may contain links to third-party websites or services, including payment providers such as GCash and PayMaya. This Privacy Policy applies only to the slotswin platform and does not cover the privacy practices of any third-party websites or services.

12.2 slotswin is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of slotswin.

13. Changes to This Policy

13.1 slotswin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The date of the most recent revision is indicated at the top of this page.

13.2 Where changes are material, slotswin will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the slotswin platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how slotswin protects your personal data.

14. Contact Us

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or slotswin's data processing practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 inside your slotswin account dashboard
• Email: [email protected]

14.2 For general support enquiries, you may also reach our customer support team at [email protected].

14.3 If you are not satisfied with slotswin's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC complaints process is available through official Philippine government channels.